BCS Outbound Call Centre Simultaneous Calls Addon
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Cloud One Outbound Call Center Addon
Our outbound call center, exclusive to our contact center business communication suite customers, is designed to supercharge your proactive outreach efforts with advanced dialing automation and easy campaign management.
With a complete list of UC & C features, it drives your revenue growth through smarter, data-driven outbound strategies, especially beneficial for businesses operating in the unique market of East Africa.
Drive sales and proactively support customers, all in one platform
Step up proactive outreach
Maximize campaign efficiency with 3-in-1 auto dialers (Power, Progressive, and Agentless) to ensure every call counts.
Empower your teams
Centralize call list, contact details, call dispositions, and callback schedules in one convenient campaign call inbox.
Unlock actionable insights
Optimize operations with a campaign wallboard featuring key performance metrics, call logs, and more in one place.
Improve security & compliance
Operate confidently with a secure, reliable platform that adheres to global standards like GDPR and PCI, and more.
Coordinated Agent Workspace to Improve Operational Workflow
To maximize efficiency in outbound operations, especially relevant for businesses scaling, equip your outbound queue agents with a unified and user-friendly interface that streamlines their tasks. The Call Inbox creates a specialized area where agents can oversee all their outbound calls, modify their status, and execute call functions such as answering or hanging up — all with just a few simple clicks.
- Active & waiting outbound call list in one view.
- Handle calls with simple, fingertip controls.
- Complete view of customer details.
- Label calls and add follow-up remarks.
- Scheduled callback, no opportunity is missed
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