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Professional Service

Discounted Support Ticket for Cloud One Managed Business Communication Suite

Only available to Managed Business Communications Suite Customers
Discounted Support Ticket / Issue / 15 minute
One Issue per ticket
*Paid Discounted Support Tickets are valid for 1 year
Only required if you exhaust your bundled support tickets

2,500.00 KSh

Call Centre Supervisor Training

2 Hours Training for 1 Supervisor )Minimum)

10,000.00 KSh

Call Centre Agent Training

2 Hours Training for 5 Agents (Minimum)

20,000.00 KSh

Operator Training

1 Hour Training for 1 Operator / Telephone Receptionist (Minimum)

2,500.00 KSh

User Training

1 Hour Training for 5 Users (Minimum)

10,000.00 KSh

API / CRM / HELPDESK / AD / WHATSAPP / FACEBOOK MESSENGER INTEGRATION

One Time Setup Fee for each integration
​👉 Requires access to customer account of the respective vendor developer portal
👉 Free for Managed Systems if you provide the integration API Credentials from the respective developer portal with the correct mappings

15,000.00 KSh

Premium Support Ticket

Hourly Billing basis
One Issue per ticket
*Paid Support Tickets are valid for 1 year

4,200.00 KSh

Supported IP Phone Setup

Setup Fee for each Supported IP phones setup for Cloud One Business Communication Suite.
​👉 Setup does not include user training

900.00 KSh

Interactive Voice Response(IVR) & On Hold Prompt Creation

Creation of upto 250 characters per IVR or On Hold Prompt to the correct format accepted by the PBX
👉Does not include any configuration on the communication system

1,500.00 KSh

Country Presence SIP Trunk Setup Fee

Country Presence SIP Trunk configuration will be done by certified experts

10,000.00 KSh

Bring Your Own Carrier (BYOC) Setup Fee

BYOC SIP Trunk configuration will be done by certified experts

10,000.00 KSh

Cloud One Secure Remote Management Annual Subscription

Easy, Instant and Secure Remote Management for Yeastar Software PBX, Hardware PBX, and FXS gateway
Annual Subscription is charged per device

3,250.00 KSh per year