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Managed BCS Business Cloud Edition Subscription

Managed BCS Business Cloud Edition Subscription

What standard features are included
✅ Standard Telephony features
✅ Multi-tenant host with dedicated instance
📆 1 Year Contract
✅ Locally hosted at Africa Data Centre Nairobi & Raxio Data Centre Kampala
✅ 15 Data Centre located in South Africa, Thailand, Singapore, Canada, Germany, Ireland,  UK, Italy, France, USA , Bahrain, Australia
✅ Initial System Setup
✅ Initial 5 User Training
✅ Initial Yealink Phone Setup
✅ Call recording - 500 minutes per system
✅ Simu Connect Web , Windows, MacOS,  Android, IOS, Chrome Extension Client App
✅ 99.99% Uptime & 24/7 monitoring
✅ Prepaid & Postpaid Billing with deposit
✅ Cloud One SIP Trunk
✅ Cloud One Virtual Phone Numbers +25420790XXXX equal to number of users
👉Proof of Kenyan residency required for Cloud One Phone Numbers
👉Service activation form required before activation of service
✅ Ready for outgoing calls with initial KES 1000 Cloud One talk time.
✅ Simultaneous Calls Ratio 1:4
✅ Boss-Secretary call screening
✅ Call accounting and billing with scheduled email reports
✅ Inbound Call Center with custom wallboard
✅ Inbuilt Hotel Management
✅ Voicemail Transcription: Requires integration with Google Cloud Speech-to-Text Service
  • WhatsApp API
  • Facebook Messenger
  • CRM: HubSpot, Zoho, Salesforce, Bitrix24, Odoo, Oracle
  • Helpdesk: Zendesk and Zoho Desk
  • Microsoft 365: Teams, Outlook, Azure AD (Entra ID)
  • Database Contacts Sync Microsoft SQL
  • File Remote Archiving Google Storage, Amazon S3, FTP, SFTP
  • 💲 Video Conferencing, WebRTC Video Calls - Optional Ultimate Plan
  • 💲 Active Directory - Optional Ultimate Plan
Special features:
✅ License fee Included
✅ Monthly , Quarterly & Annual Billing Options
✅ 2 Call Queues configuration during initial setup
✅ 2 Custom IVR Prompts during initial setup
✅ Up to 4 Discounted Support tickets
1 bundled ticket per KES 5,000 worth of BCS monthly subscription - Maximum 4 tickets / month

Optional Add-Ons
💲 Additional Discounted Support Tickets beyond bundled tickets
💲 Load Talk time for outbound calling after initial talktime depletion

👉 We're excited to offer a 7-Day Money Back Guarantee on our 5-user package (just a reminder, it doesn't cover any talk time top up you've used!)
Select User Quantity Minimum 5 Users Price per User
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Cloud One Managed Enterprise Business Communication Suite

Cloud One Managed Enterprise Business Communication Suite is a dynamic solution crafted to address the sophisticated communication needs of expanding enterprises in Kenya, providing a cohesive and streamlined experience.

Cloud One presents a complete, fully managed communication solution aimed at enhancing operational efficiency for businesses of all sizes. We handle every detail of deployment, configuration, and ongoing support, enabling your organization to focus on strategic growth. This offering is tailored for large enterprises that require advanced communication system capabilities, providing cutting-edge unified communications along with a robust set of features.

Managed Enterprise Business Communication Suite Features

This innovative communication solution provides your company with specialized tools to streamline your communication processes effectively.

  • Integrate voice, video, messaging, and advanced collaboration tools into a single, cohesive platform.
  • Enable seamless communication across desktops, mobile devices, and web browsers with intuitive UC clients.
  • Implement advanced call routing, queuing, and distribution strategies to maximize customer service efficiency.
  • Utilize real-time dashboards and comprehensive reporting to monitor and optimize call center performance.
  • Implement skills based routing to get the right person to the right customer.

  • Integrate effortlessly with leading CRM platforms to enhance customer interactions and streamline workflows.
  • Enable click-to-call functionality and automatic call logging for improved productivity.

  • Conduct professional video conferences with screen sharing and advanced collaboration tools.
  • Facilitate seamless team collaboration with integrated instant messaging and presence management.

  • Implement sophisticated IVR systems with multi-level menus and customized routing rules.
  • Utilize advanced call recording and monitoring capabilities for quality control and compliance.
  • Hot desking functionality to allow for flexible work spaces.

  • Benefit from advanced security features, including encryption and access control, to protect your communication infrastructure.
  • Ensure high availability and reliability with redundant systems and failover mechanisms.
  • Easily scale your communication system to meet the evolving needs of your business.
  • Customize your solution with a wide range of add-ons and integrations.
  • Gain valuable insights into communication patterns with comprehensive call analytics and reporting.

Powerful Integrations to Streamline your Workflows

Easily streamline your workflows and empower your teams with ready-made integration with Microsoft Teams, popular CRMs, helpdesks, hotel PMS, and other business platforms.


You also get the ultimate flexibility to build your own with our open APIs.

Learn more

Managed Business Communications Suite Editions

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