Semi-Managed BCS Contact Centre Cloud Edition Subscription

✅ Standard Telephony features

✅ Multi-tenant host with dedicated instance

✅ Admin Portal with supervisor rights

👉 Customer will have supervisor role to self manage & provide low level support

👉 Admin Access that requires technical expertise to setup & high level support will be done by Cloud One

✅ Initial System Setup

✅ Initial 5 User Training

✅ Initial Yealink Phone Setup

📆 3 Year Contract

✅ Locally hosted at Africa Data Centre Nairobi & Raxio Data Centre Kampala

✅ 15 Data Centre located in South Africa, Thailand, Singapore, Canada, Germany, Ireland,  UK, Italy, France, USA , Bahrain, Australia

✅ Call recording - 500 minutes per system

✅ Simu Connect Web , Windows, MacOS,  Android, IOS, Chrome Extension Client App

✅ 99.99% Uptime & 24/7 monitoring

✅ Prepaid & Postpaid Billing with deposit

✅ Cloud One 4SC PAYG SIP Trunk with Cloud One Phone Numbers +25420790XXXX

👉Proof of Kenyan residency required for Cloud One Phone Numbers

👉Service activation form required before activation of service

✅ Ready for outgoing calls with initial KES 1000 Cloud One talk time.

✅ Boss-Secretary call screening

✅ Call accounting and billing with scheduled email reports

✅ Inbound Call Center with custom wallboard

✅ Inbuilt Hotel Management

✅ Voicemail Transcription: Requires integration with Google Cloud Speech-to-Text Service

✅ Supported Integrations

✅ License fee Included

✅ Monthly , Quarterly & Annual Billing Options

✅ 3 Call Queues configuration during initial setup

✅ 3 Custom IVR Prompts during initial setup

✅ 5-40 Discounted Support tickets per year & renews annually
👉Ticket quantity varies as per system capacity & quoted separately

Only available to Semi Managed Customers for 3 Year Contact

One Issue per ticket

💲 Bring Your Own Carrier (BYOC)

💲 GSM Line Hosting

💲 Additional Discounted Support Tickets beyond bundled annual tickets

💲 Additional Training beyond 5 users

💲 7.5% Extra Discount on Yealink IP Phones if purchased together with initial order

💲 Supported IP Phone Setup

💲 Load Talk time for outbound calling after initial talktime depletion

💲 Additional Call Recording Capacity of 10,000 minutes

👉 We're excited to offer a 7-Day Money Back Guarantee on our 5-user package (just a reminder, it doesn't cover any talk time top up you've used!)